Return and Refund Policy

Return & Refund Policy

Grand Opening Event

We are currently running a special Grand Opening Event! Enjoy Free Shipping on all orders over $39 CAD within Canada and over $39 USD to the United States.

1. Shipping

Our online store is proudly based in the Greater Toronto Area (GTA), Ontario, Canada.

Please note that for certain extremely remote areas in both Canada and the US, additional shipping fees may apply. You will be notified of any applicable shipping surcharges during the checkout process based on your delivery address.

2. How to Return

We will always do our best to cooperate and assist you with your return.

Generally, we have a 30-day return policy, which means you may request a return within 30 days after receiving your item.

To initiate a return, please fill out the "Return" form on our website or contact us directly at contact@acornest.com, providing clear details and pictures of the items you wish to return. Once approved, you may return the goods to our store in person or mail them back to us.

You will need to include all original accessories, manuals, and original packaging. If a promotional gift was included with the returned item, you must return it as well. A full refund may not be processed if any accessories or items are missing.

3. Refunds & Order Cancellations

Order Cancellation: You may cancel your order within 60 minutes after it is placed. If an order is cancelled before it has been shipped, we will issue a full refund to your original payment method within approximately 7–10 business days.
Shipped Orders & Returns: Once your return request is approved and the returned goods are received in an intact, unused, and original condition, we will process your refund. A $15 handling fee may apply for returned shipped orders.
Processing Time: Refunds will be issued to your original payment method and processed within approximately 7–10 business days after receiving and inspecting the returned item.
General Terms: Discounts and promotional coupons will not be refunded. The final refund amount will not exceed the original amount paid.

4. Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom products (such as special orders or personalized items)
Personal care goods (such as beauty products)
Hazardous materials, flammable liquids, or gases
Sale items and gift cards

5. Return Courier Cost

Customer Responsibility: Customers are responsible for all return packaging and shipping costs. Return shipping costs are non-refundable.

6. Delivery Inspection

Most deliveries arrive at our customers' locations without damage. However, please inspect the packaging and contents carefully upon arrival. Please contact us to report any damage or missing items within 3 days of delivery.

Note: If you authorize the courier to leave your order without a signature, acornest cannot be held liable for any damages or missing items.